Shipping Policy

Last updated: August 15, 2026

Paperry currently ships to addresses within Canada and the United States.

Order Processing

Orders are normally processed within 2–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or statutory holidays.

Because some of our products are handmade or prepared in small batches, additional processing time may occasionally be required. If there is a significant delay affecting your order, we will contact you using the email address provided at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information, where available.

Estimated Delivery Times

After your order has been dispatched, estimated delivery times are:

• Ontario and Quebec: 2–3 business days

• Rest of Canada: 5–7 business days

• United States: 4–8 business days

These delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, customs processing, or other circumstances outside our control.

Shipping Costs

Shipping charges are displayed and calculated at checkout before payment is completed.

Free standard shipping is available on orders of $59 or more within Canada and the United States. The order subtotal must reach the free-shipping threshold after discounts and before applicable taxes.

Duties and Tariffs for U.S. Orders

For orders shipped to the United States, applicable import duties and tariffs are included in the product price. Customers will not be required to pay additional duties or tariffs upon delivery.

Applicable sales taxes, if any, will be displayed during checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you need to correct your shipping address, contact us as soon as possible at contact@paperryon.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Paperry is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order needs to be resent.

Lost, Delayed, or Damaged Packages

If your tracking information shows that your package has been delivered but you have not received it, please check with members of your household, neighbours, and the shipping carrier before contacting us.

If your package is lost in transit, significantly delayed, or arrives damaged, please contact us at contact@paperryon.com with your order number and relevant details. For damaged orders, please include clear photographs of the item and its packaging so that we can review the issue.

We will work with you and the shipping carrier to determine an appropriate resolution.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Paperry
Email: contact@paperryon.com
Phone: +1-905-691-1821
Location: Ontario, Canada